Norse Missed Connecting Flight Compensation

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Norse missed connecting flight compensation.

Your flight has been cancelled or delayed due to the fault of your airline, in this case, Norse Atlantic Airways, and you missed your connecting flight as a result. Good news – according to EU Regulations, you could be eligible for flight compensation from the airline! In this article, we will tell you in which cases you are entitled to this compensation, and how to claim it.

The regulation applies to all Norse flights (both to and from Europe).

Did you miss a connecting flight? File a compensation claim online.

Norse Connecting Flight - Seats on the plane

UK / EU Flight Compensation

We have several articles on these topics.

Here is a full guide on UK / EU flight compensation regulation. There we talk about all situations, when you can get compensation from the airline and when you have a right to care. We also have separate guides on what to do if you miss connection due to delaystrike, or cancellation of one of your flights.

Here, in this article, we will focus more on the compensation – UK / EU Missed connecting flight compensation.

1. Norse Missed Connecting Flight Compensation

Norse Atlantic Airways is a Norwegian low-cost, long-haul airline.

As Norse is a European airline, it has to comply with European laws and regulations. This means, when your Norse flight is cancelled last-minute or delayed, you are entitled to care and assistance from the airline. If it was cancelled or delayed due to the fault of Norse, you might be entitled to compensation, too.

If because of that you miss your connecting flight, you might be entitled to compensation from the airline, too. Here in this article we call it “missed connecting flight compensation”, but it’s the same flight delay compensation.

Simply put: if you arrive at your destination late due to Norse’s fault, then that entitles you to receive compensation from them. As long as this delay is at least 3 hours.

However, there are two conditions that must be met:

  • Your flight must be at least 3 hours late. Remember that delay time should be calculated at the time of arrival to your final destination, not at the time of departure.
  • It must be an airline-protected connecting flight. Keep in mind that these rules don’t apply to self-transfer flights. Because self transfers are not protected by the airline/airlines operating these flights. You made this connection yourself, and you are responsible for this connection.

1.1 European and non-European airlines

The country of origin of your airline matters.

Norse is a Norwegian low cost-airline. Even though it is a budget (low-cost) airline, it still has to follow European regulations. All European airlines have to follow European law.

If you’re flying with an airline registered in the EU, EEA or UK, such as Norse , you can rest assured that your passenger rights are protected during any European flight – a flight arriving to Europe, departing from Europe, as well as within Europe.

If your flight is with an airline which is registered outside of Europe (Delta, American Airlines, Turkish Airlines, etc.) these customer protections only apply when travelling FROM Europe.

EU/UK to EU/UKEU/UK to Other countriesOther countries to EU/UK
EU airlines+++
UK airlines+++
Other airlines++

1.2 Self-Transfer Flights

With self transfer, it’s not as easy and stress-free.

For example, one of your flights is with Norse and the second one is with Ryanair (or any other airline for that matter). This would be considered a self transfer. You’ve booked these flights separately. Each of this flight has its own booking reference.

By selecting a self transfer option, you put yourself at risk of not being fully protected. For instance, if your flight delay is less than three hours and it still causes you to miss the connecting plane, neither compensation nor an alternative ticket will be offered to you. As such, it’s critical that you take this possible risk into account before deciding on a self-transfer flight.

In short:

  • You won’t get a new flight to your destination for free, because it’s a self transfer. Airlines are not responsible for traveler-made self connections.
  • For instance, your flight isn’t delayed for at least three hours. So, even though this causes you to miss your next flight, you won’t get compensation as these two flights are considered individual flights.

When it comes to air passenger rights, unless otherwise stated, we talk about air passenger rights in the EU, EEA and UK. When we say Europe or European, we mean EU, EEA or UK. This is done for the simplicity, since the according laws in these countries are about the same.

2. How Much Can You Claim for Missed Connecting Flight?

Mostly it’s 250, 400 or 600 euro per person.

The amounts are regulated by flight compensation regulations.

The longer the flight, the more you can get.

  • 250 EUR – if the flight distance is less than 1500 km;
  • 400 EUR – if the flight distance is between 1500 and 3500 km;
  • 600 EUR – if the flight distance is more than 3500 km.

3. How to File a Claim for Missed Connection Compensation?

There are two options:

  1. You can file a claim with compensation company.
  2. Or, you can do it all on your own.

If you choose the latter (option number 2):

  • Visit the website of Norse. Find the contact/help center page on their website.
  • Write an e-mail to the customer support centre. You will find the airline’s e-mail address in the “Contact Us” section on the website.
  • Alternatively, use the “Message Us” option on Norses’s website. Choose the topic you want to message about (in this case, it’s flight delay).
  • Write a message explaining that flight delay or cancellation made you miss your connecting flight.
  • Give all the details of your flight, including booking confirmation, ticket numbers or boarding pass copies. Tell how much later did you arrive at your destination. If you know the reason why your flight was delayed, mention that, too. The more information you have, the better.
  • Request compensation as outlined in the EU regulations.
  • Follow up with the airline. If you don’t receive a response within a reasonable time frame (typically 6-8 weeks), follow up with another request for compensation and consider escalating your complaint to a regulatory body or ombudsman service if necessary (often called the ‘National Enforcement Body).
  • Consider using a flight compensation company. If you’re having difficulty getting compensation from the airline directly, you may want to consider using a professional flight compensation company who can handle the process on your behalf for a fee. See the Option No 1).

4. Right to Care from Norse

On all Norse Atlantic Airways flights you have a right to care.

According to the EU Regulation 261/2004, the airline should provide:

  • Free food and drinks in a reasonable relation to the waiting time.
  • Free hotel accommodation if a stay of one or more nights is necessary;
  • Free airport transfer to hotel and back.
  • Plus, two telephone calls, telex or fax messages, or e-mails. So that you can notify your loved ones about a change in your travel plans. 

It applies to all domestic and international flights with Norse. Again, it’s because Norse is a European airline. With non-European airlines it applies only to flights departing from European airports.

Hong Kong airport layover
Hong Kong airport

5. Tips on Flight Delays and Missed Connections

The more informed you are, the better.

  • Avoid short layovers. To avoid any unforeseen hiccups, always plan for extra time between connecting flights when booking. That way if one leg of your journey is delayed, it won’t affect the rest of your trip. This is especially important if you plan to book a self transfer flight.
  • Stay informed. Prior to departing for the airport, be sure to examine both your airline’s and the airport’s websites for any potential warnings regarding delays or cancellations. While you will unfortunately not have complete power over flight delays, knowing ahead of time can prevent unnecessary wait times at the terminal. Furthermore, arriving prepared with this knowledge gives an extra layer of control.
  • Use flight trackers to stay informed. If you want your journey to go well, use FlightStats to keep an eye on your flight status. This way, you will know about any changes that could affect your travel plans.
  • Buy travel insurance. Protect yourself from unexpected disruptions and associated costs by investing in travel insurance. This policy can cover the expenses of re-booking your ticket along with other additional fees, including hotel accommodations and transportation services – particularly useful if you’re taking a self transfer!
  • Be informed of your rights! European laws guarantee assistance and support from airlines for any flight disruptions not caused by you. Knowing this prior to travel will offer peace of mind during times when flights get interrupted, and also enable more efficient problem solving. Most people want that feeling – being in control.

What is your experience with Norse? Have you ever missed a connecting flight with Norse? How did the airline solve this? Did you receive missed connection compensation from Norse?


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