EasyJet Missed Connecting Flight Compensation

EasyJet missed connecting flight compensation.

If your flight has been cancelled or delayed because of an airline’s mistake, you might be able to get compensation from the airline according to European Flight Compensation Regulation 2004 No 261/2004. If you miss your connection due to delay or cancellation, you might get compensation, too. With this article, you will gain insight into the process of requesting compensation for delays and missed connections, as well as receive some useful advice on how to keep this from happening in the future.

It applies to all easyJet flights to and from Europe.

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Did you miss a connecting flight? File a compensation claim online.

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UK / EU Flight Compensation

We have several articles on these topics.

Here is a full guide on UK / EU flight compensation regulation. There we talk about all situations, when you can get compensation from the airline and when you have a right to care. We also have separate guides on what to do if you miss connection due to delay, strike, or cancellation of one of your flights.

Here, in this article, we will focus more on the compensation – UK / EU Missed connecting flight compensation.

1. EasyJet Missed Connecting Flight Compensation

EasyJet is a British low-cost airline group.

EasyJet has several subsidiaries in Europe – in the UK and the EU.

According to European regulations, easyJet has to compensate its passengers when a flight is delayed or cancelled due to their fault. If you experience a missed connecting flight due to flight delay or cancellation, you might get compensation too. This type of compensation is called “missed connecting flight compensation”, but it’s the same as the regular flight delay compensation.

In short: if you arrive at your destination late, and the delay is due to the fault of easyJet, you might get compensation from the airline. As long as your delay is 3 or more hours.

There are two conditions that must be met:

• Your flight must be at least 3 hours late. Calculate the delay time when you arrive at your destination.
• It must be an airline-protected connecting flight. These rules don’t apply to self-transfer flights – two or more flights booked separately (as opposed to regular connecting flights which are booked as a single booking).

EasyJet is a budget airline and provides fewer connecting flight options than traditional airlines. The downside to this is that those connections are not as enjoyable or comfortable as those provided by traditional, full-service carriers. The passenger must handle the transfer process on their own, including check-in for their next flight, obtaining a boarding pass, and going through security checks.

However, if you book a connecting flight with easyJet, you are protected against missed connections.

1.1 European and non-European airlines

The country of origin of your airline matters.

If you are traveling with a European carrier (an airline registered in the EU, UK, EEA), you are more protected than when traveling with a non-European airline.

If it’s an European airline, such as easyJet, you are protected on all of its flights – flights arriving in Europe, flights departing from Europe, and flights within Europe.

But if your flight is with a non-European carrier such as Pegasus, Turkish Airlines, Delta or others, you are protected only on their flights departing from European airports.

	EU/UK to EU/UK	EU/UK to Other countries	Other countries to EU/UK
EU airlines	+	+	+
UK airlines	+	+	+
Other airlines	+	+	–

1.2 Self-Transfer Flights

With self transfer, it’s not as easy and stress-free.

For example, one of your flights is with easyJet, but the second one is with Ryanair, Turkish Airlines, Wizz Air, or any other airline. This would be considered a self transfer. You booked these flights separately, and each of these flights has its own booking reference number.

The most important thing to remember is that you are less protected with self transfers. For instance, if your flight delay falls short of three hours and causes you to miss your next plane, you won’t get any compensation from the airline. You won’t get a new ticket for free either. Always remember this when booking a self transfer.

• You won’t get a new flight to your destination for free, because it’s a self transfer. No airline is responsible for self transfer flights.
• Your flight isn’t at least three hours delayed upon its arrival. If you miss your flight, but the delay is not the minimum of 3 hours, you won’t get any compensation from easyJet.

2. How Much Can You Claim for Missed Connecting Flight?

Mostly it’s 250, 400 or 600 euro per person.

The amounts are regulated by flight compensation regulations.

The longer the flight, the more you can get.

• 250 EUR – if the flight distance is less than 1500 km;
• 400 EUR – if the flight distance is between 1500 and 3500 km;
• 600 EUR – if the flight distance is more than 3500 km.

3. How to File a Claim for Missed Connection Compensation?

There are two options:

1. You can file a claim with compensation company.
2. Or, you can do it all on your own.

If you choose the latter (option number 2), follow these steps:

• Check eligibility. Check if your flight delay or cancellation is eligible for compensation under EU Regulation 261/2004. In order to be eligible for claim compensation from easyJet, your flight must have been delayed, cancelled or overbooked. If the delay was more than 3 hours, and it was due to the airline’s fault, then you are eligible to claim compensation. Learn more here.
• Collect information such as flight details (e.g., date and time, route and ticket number), the reason for delay or cancellation, and the length of delay.
• Submit a claim. You can submit your claim through easyJet’s official website or by sending an email to their customer services team. In your claim, provide your flight details, your personal information, and the reason for your request for compensation.
• Wait for a response. EasyJet will acknowledge receipt of your claim and provide a response within a certain time frame, typically within several weeks.
• If your claim is accepted, you will receive a payment for the amount of compensation owed to you. This should be paid through bank transfer. Keep in mind that you don’t have to accept any vouchers, unless you want to.
• If your claim is rejected, however, then it may be possible to appeal this decision. You can escalate the claim to an alternative dispute resolution (ADR) body such as the Civil Aviation Authority (CAA) in the UK. Or you can ask a flight compensation company for assistance (see Option 1).

4. Right to Care from easyJet

On all easyJet flights from Europe you have a right to care.

According to the EU Regulation 261/2004 airline should provide:

• Free food and drinks in a reasonable relation to the waiting time.
• Free hotel accommodation if a stay of one or more nights is necessary;
• Free airport transfer to hotel and back.
• Plus, two telephone calls, telex or fax messages, or e-mails.

It applies to all domestic and international flights with easyJet. Again, it’s because easyJet is a European airline. With non-European airlines it applies only to flights departing from European airports.

5. Tips on Flight Delays and Missed Connections

The more informed you are, the better.

• Booking a flight with a short layover can be risky and problematic. Especially if you have a self transfer. Short layovers increase the chances of missing a connection due to delays or adverse weather conditions, leading to costly rebooking fees or having to purchase an entirely new ticket. Additionally, if the connecting flight is significantly delayed and you don’t make your original booking, then you may find yourself having to buy another expensive ticket at much higher prices than what was originally booked. Ultimately, it’s best to book flights with long enough layovers that offer plenty of time for unforeseen issues without costing more money.
• Before you set off for the airport, make sure to visit your airline’s or the airport’s website in search of any notices regarding delays or cancellations. Although it may not be possible to avoid a delay altogether, taking this step will certainly reduce wasted time. Furthermore, having prior knowledge about potential issues ensures that you arrive at the airport feeling informed and confident – rather than blindsided by unexpected news!
• Use flight trackers to stay informed. Use FlightStats to keep track of any changes that could affect your plans, so you can stay informed and in control.
• Buy travel insurance, especially if you have a self transfer. Travel insurance can help cover expenses in case of cancellations or delays due to inclement weather, missed connections, mechanical breakdowns, medical or legal emergencies and more. It also provides coverage for lost or stolen luggage and personal liability protection in case of an accident while traveling. Travel insurance can give you peace of mind when taking a self transfer flight by providing financial protection should anything go wrong.
• Know your rights! Familiarizing yourself with your rights is always beneficial. If you come across a problem with your flight but it wasn’t due to anything you did, European regulations ensure that airlines provide assistance and support. Knowing this prior to any potential travel disruption can bring peace of mind, allowing for more effective resolution.

What is your experience with easyJet? Have you ever missed a connecting flight with easyJet? How did the airline solve this? Did you receive missed connection compensation from easyJet?